Warranty & Returns

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Warranty

We stand by the quality of our products. Should a defect in materials or craftsmanship be found, we will repair or replace your product free of charge for the lifetime of the product. 

Normal wear and tear of your product is exclude

Our preference is to always try to reduce our environmental impact where possible by repairing the item as opposed to creating further unnecessary waste.

We will require photos of the warranty item and CKSinc™ reserves final discretion over the outcome.

Please be aware that the customer is responsible for any and all return shipping charges. 

This guarantee applies to the original purchaser and is non-transferable. Proof of purchase will be required.

Unauthorized Modifications: Your product will be considered Out-of-Warranty if it is determined that the product has been modified without the manufacturer's consent.

Should you have a warranty issue please send us an email with your name, proof of purchase and pictures of your warranty item to info@cerberusk-9.com and someone on our team will get back to you.

Return Policy 

Returns are accepted on the condition that the item/s still include all of the original packaging, instructions, receipt, and has not been used, damaged, or altered in anyway. 

Items must be received within 30 days from date of purchase to receive a refund for the order items. Items returned after 30 days and before 60 days are eligible for in store credit only.

Shipping costs will not be refunded.

Items must be unused and undamaged.

All returns will be carefully inspected before giving a refund, or credit.

Returns may be subjected to a 25% restocking fee if the item is altered in any way from original.

The customer is responsible for any and all shipping charges.

Returns may be subject to a 10% restocking fee after 30 days.

Returns must be marked as a return or warranty on the customs declaration or returns may be subjected to charges of custom fees during the refund process.

Please do not send any items back unless you have contacted a sales representative for return instructions.

Returns are not accepted on sale priced items, custom products or custom colors used on standard products. 

Please e-mail info@cerberusK-9.com to receive return instructions.